Troubleshooting Guide

How to Turn On Your Microphone

What do I do if the person I called can't hear me? Normally, if you've just installed the dialer, the problem is that the microphone is not turned on in your computer. To remedy this, click:

(Windows 2000):
START> PROGRAMS> ACCESSORIES> ENTERTAINMENT> SOUND CONTROL.

If you do not see your microphone controls in the window, click on OPTIONS> PROPERTIES. Once in the PROPERTIES menu, verify that the box next to MICROPHONE is checked. You may also want to make sure "LINE IN" is checked also.

(WindowsXP):
START> ALL PROGRAMS> ACCESSORIES> ENTERTAINMENT> VOLUME CONTROL.

Use the instructions from Windows2000 above.

(Windows98):
START> PROGRAMS> ACCESSORIES> ENTERTAINMENT > VOLUME CONTROL.

Use the instructions for Windows2000 above.

To check your microphone after turning it on, go back to the "Entertainment tab using the instructions above but select "SOUND RECORDER". Speak into the microphone while looking at the sound graph (green line). As you speak you should see the line change according to your speech. If the line does not change, there is still something wrong with the sound setup. Check your microphone connection to ensure you are plugged into the microphone jack on the computer and that the connection is pushed in all of the way.

If you are still experiencing trouble and you've gone through all of the procedures outlined in this e-book, please call AdCalls' corporate office and ask for technical support at 949-305-3050 (NOTE: The office is on the west coast and open between 9:00am and 5:00pm M-F PST). If it's outside support hours or if you prefer, you can e-mail technical support.